(387) 64 46 07 064
(387) 64 46 07 064
(387) 64 46 07 064
Privacy Policy
This Privacy Policy (“Policy”) governs the modalities under which Listing d.o.o. (“Company,” “we,” “our,” or “us”) collects, processes, utilizes, retains, discloses, and otherwise manipulates personal data derived from individuals (“Users”) engaging with our digital platform and services—specifically those pertaining to vehicle rental in Sarajevo and guided or unguided city tours within Bosnia and Herzegovina.
1. Scope and Applicability
This Policy applies to all data subjects interacting with our services including, but not limited to, Sarajevo car rental bookings, local tourist tour reservations, and peripheral digital activities involving the consumption of our website content. Use of our services implies affirmative consent to the processing mechanisms stipulated herein.
2. Categories of Personal Data Processed
We may process various identifiers, both direct and indirect, which include (but are not limited to):
Identifiable data: Full name, residential and billing address, national ID or passport number, driver’s license metadata (number, expiry, issuing authority)
Contact data: Email addresses, telephone numbers (including country code)
Location data: IP addresses, GPS data when applicable for navigation or tour logistics
Transactional data: Booking history, payment gateway logs, invoice numbers, VAT-included purchase records
Behavioral metadata: Clickstream activity, heatmaps, browser agents, cookies, session logs
Such data may be captured via manual user input, automated scripts, embedded analytics tools, or third-party integrations.
3. Legal Basis for Data Processing
Processing operations conform to at least one of the legal bases outlined in Article 6 of the General Data Protection Regulation (EU) 2016/679 (GDPR), including but not limited to:
Fulfillment of contractual obligations associated with vehicle hire or city tour arrangements in Sarajevo
Legitimate interests pursued by the Company, including service improvement, fraud mitigation, and customer analytics
Compliance with legal mandates imposed by Bosnian, regional, or supranational authorities
Explicit consent where applicable (e.g., for newsletter enrollment or promotional targeting)
4. Data Transfers and Disclosures
Subject to jurisdictional compliance, personal data may be transferred to or shared with:
Payment processors operating under PCI DSS compliance
External IT infrastructure vendors for hosting or database replication
Statutory bodies or courts upon receipt of lawful request
Marketing analytics firms for audience profiling, SEO optimization, and retargeting related to Sarajevo car rental and city tours
All third-party entities are bound by confidentiality and data protection obligations, typically executed via Data Processing Agreements (DPAs).
5. Retention Period
Data is retained only for the duration deemed necessary to fulfill the purpose for which it was collected, unless prolonged retention is mandated by tax, contractual, or regulatory frameworks. For instance, transaction records for Sarajevo vehicle rentals may be preserved for a period of 5+ years in accordance with fiscal statutes.
6. Data Subject Rights
Pursuant to Articles 12–23 of the GDPR, you may exercise the following rights:
Right of access
Right to rectification
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object
Right to lodge a complaint with the Data Protection Agency of Bosnia and Herzegovina
All such requests should be directed to +387 64 46 07 064.
7. Cookies and Tracking Mechanisms
Our Sarajevo-based car rental website uses HTTP cookies, pixels, and similar local storage technologies for:
Session persistence
Cart and checkout flow consistency
Analytical tracking via Google Analytics or equivalent SDKs
Behavioral profiling for remarketing city tours and vehicle hire packages
Cookie consent banners comply with ePrivacy Directive (EU) 2002/58/EC and subsequent amendments.
8. Policy Amendments
The Company reserves the right to unilaterally revise or revoke this Privacy Policy at any time, with or without prior notification, in accordance with legal developments or operational restructuring. Continued use of our Sarajevo car rental and tour services post-publication of updates constitutes tacit acceptance.
9. Contact
For any clarifications, data access requests, or legal correspondence concerning privacy and data protection, please contact:
"Listing d.o.o." – Data Protection Officer (DPO)
TC Wisa
Kurta Schorka 7
Sarajevo, 71000; Bosnia and Herzegovina
+387 64 46 07 064
This Privacy Policy (“Policy”) governs the modalities under which Listing d.o.o. (“Company,” “we,” “our,” or “us”) collects, processes, utilizes, retains, discloses, and otherwise manipulates personal data derived from individuals (“Users”) engaging with our digital platform and services—specifically those pertaining to vehicle rental in Sarajevo and guided or unguided city tours within Bosnia and Herzegovina.
1. Scope and Applicability
This Policy applies to all data subjects interacting with our services including, but not limited to, Sarajevo car rental bookings, local tourist tour reservations, and peripheral digital activities involving the consumption of our website content. Use of our services implies affirmative consent to the processing mechanisms stipulated herein.
2. Categories of Personal Data Processed
We may process various identifiers, both direct and indirect, which include (but are not limited to):
Identifiable data: Full name, residential and billing address, national ID or passport number, driver’s license metadata (number, expiry, issuing authority)
Contact data: Email addresses, telephone numbers (including country code)
Location data: IP addresses, GPS data when applicable for navigation or tour logistics
Transactional data: Booking history, payment gateway logs, invoice numbers, VAT-included purchase records
Behavioral metadata: Clickstream activity, heatmaps, browser agents, cookies, session logs
Such data may be captured via manual user input, automated scripts, embedded analytics tools, or third-party integrations.
3. Legal Basis for Data Processing
Processing operations conform to at least one of the legal bases outlined in Article 6 of the General Data Protection Regulation (EU) 2016/679 (GDPR), including but not limited to:
Fulfillment of contractual obligations associated with vehicle hire or city tour arrangements in Sarajevo
Legitimate interests pursued by the Company, including service improvement, fraud mitigation, and customer analytics
Compliance with legal mandates imposed by Bosnian, regional, or supranational authorities
Explicit consent where applicable (e.g., for newsletter enrollment or promotional targeting)
4. Data Transfers and Disclosures
Subject to jurisdictional compliance, personal data may be transferred to or shared with:
Payment processors operating under PCI DSS compliance
External IT infrastructure vendors for hosting or database replication
Statutory bodies or courts upon receipt of lawful request
Marketing analytics firms for audience profiling, SEO optimization, and retargeting related to Sarajevo car rental and city tours
All third-party entities are bound by confidentiality and data protection obligations, typically executed via Data Processing Agreements (DPAs).
5. Retention Period
Data is retained only for the duration deemed necessary to fulfill the purpose for which it was collected, unless prolonged retention is mandated by tax, contractual, or regulatory frameworks. For instance, transaction records for Sarajevo vehicle rentals may be preserved for a period of 5+ years in accordance with fiscal statutes.
6. Data Subject Rights
Pursuant to Articles 12–23 of the GDPR, you may exercise the following rights:
Right of access
Right to rectification
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object
Right to lodge a complaint with the Data Protection Agency of Bosnia and Herzegovina
All such requests should be directed to +387 64 46 07 064.
7. Cookies and Tracking Mechanisms
Our Sarajevo-based car rental website uses HTTP cookies, pixels, and similar local storage technologies for:
Session persistence
Cart and checkout flow consistency
Analytical tracking via Google Analytics or equivalent SDKs
Behavioral profiling for remarketing city tours and vehicle hire packages
Cookie consent banners comply with ePrivacy Directive (EU) 2002/58/EC and subsequent amendments.
8. Policy Amendments
The Company reserves the right to unilaterally revise or revoke this Privacy Policy at any time, with or without prior notification, in accordance with legal developments or operational restructuring. Continued use of our Sarajevo car rental and tour services post-publication of updates constitutes tacit acceptance.
9. Contact
For any clarifications, data access requests, or legal correspondence concerning privacy and data protection, please contact:
"Listing d.o.o." – Data Protection Officer (DPO)
TC Wisa
Kurta Schorka 7
Sarajevo, 71000; Bosnia and Herzegovina
+387 64 46 07 064
This Privacy Policy (“Policy”) governs the modalities under which Listing d.o.o. (“Company,” “we,” “our,” or “us”) collects, processes, utilizes, retains, discloses, and otherwise manipulates personal data derived from individuals (“Users”) engaging with our digital platform and services—specifically those pertaining to vehicle rental in Sarajevo and guided or unguided city tours within Bosnia and Herzegovina.
1. Scope and Applicability
This Policy applies to all data subjects interacting with our services including, but not limited to, Sarajevo car rental bookings, local tourist tour reservations, and peripheral digital activities involving the consumption of our website content. Use of our services implies affirmative consent to the processing mechanisms stipulated herein.
2. Categories of Personal Data Processed
We may process various identifiers, both direct and indirect, which include (but are not limited to):
Identifiable data: Full name, residential and billing address, national ID or passport number, driver’s license metadata (number, expiry, issuing authority)
Contact data: Email addresses, telephone numbers (including country code)
Location data: IP addresses, GPS data when applicable for navigation or tour logistics
Transactional data: Booking history, payment gateway logs, invoice numbers, VAT-included purchase records
Behavioral metadata: Clickstream activity, heatmaps, browser agents, cookies, session logs
Such data may be captured via manual user input, automated scripts, embedded analytics tools, or third-party integrations.
3. Legal Basis for Data Processing
Processing operations conform to at least one of the legal bases outlined in Article 6 of the General Data Protection Regulation (EU) 2016/679 (GDPR), including but not limited to:
Fulfillment of contractual obligations associated with vehicle hire or city tour arrangements in Sarajevo
Legitimate interests pursued by the Company, including service improvement, fraud mitigation, and customer analytics
Compliance with legal mandates imposed by Bosnian, regional, or supranational authorities
Explicit consent where applicable (e.g., for newsletter enrollment or promotional targeting)
4. Data Transfers and Disclosures
Subject to jurisdictional compliance, personal data may be transferred to or shared with:
Payment processors operating under PCI DSS compliance (e.g., Stripe, PayPal)
External IT infrastructure vendors for hosting or database replication
Statutory bodies or courts upon receipt of lawful request
Marketing analytics firms for audience profiling, SEO optimization, and retargeting related to Sarajevo car rental and city tours
All third-party entities are bound by confidentiality and data protection obligations, typically executed via Data Processing Agreements (DPAs).
5. Retention Period
Data is retained only for the duration deemed necessary to fulfill the purpose for which it was collected, unless prolonged retention is mandated by tax, contractual, or regulatory frameworks. For instance, transaction records for Sarajevo vehicle rentals may be preserved for a period of 5+ years in accordance with fiscal statutes.
6. Data Subject Rights
Pursuant to Articles 12–23 of the GDPR, you may exercise the following rights:
Right of access
Right to rectification
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object
Right to lodge a complaint with the Data Protection Agency of Bosnia and Herzegovina
All such requests should be directed to +387 64 46 07 064.
7. Cookies and Tracking Mechanisms
Our Sarajevo-based car rental website uses HTTP cookies, pixels, and similar local storage technologies for:
Session persistence
Cart and checkout flow consistency
Analytical tracking via Google Analytics or equivalent SDKs
Behavioral profiling for remarketing city tours and vehicle hire packages
Cookie consent banners comply with ePrivacy Directive (EU) 2002/58/EC and subsequent amendments.
8. Policy Amendments
The Company reserves the right to unilaterally revise or revoke this Privacy Policy at any time, with or without prior notification, in accordance with legal developments or operational restructuring. Continued use of our Sarajevo car rental and tour services post-publication of updates constitutes tacit acceptance.
9. Contact
For any clarifications, data access requests, or legal correspondence concerning privacy and data protection, please contact:
"Listing d.o.o." – Data Protection Officer (DPO)
TC Wisa
Kurta Schorka 7
Sarajevo, 71000; Bosnia and Herzegovina
+387 64 46 07 064
