Frequently Asked Questions

A driver meets you at arrivals holding a name sign, tracks your flight for delays, and helps with luggage. Waiting time (usually up to 60 minutes after landing) is included at no extra charge.

Yes, transfers run around the clock. Just flag the time when booking so the driver plans accordingly.

You get a dedicated car and driver just for you, agreed pricing before the trip, and no meter running. The driver can also stop for photos, errands, or sightseeing along the way if arranged in advance.

Standard sedans for individuals or couples, and larger vehicles or vans for groups and families with more luggage. Vehicle choice depends on group size and trip length.

Yes, drivers are fluent in English and can answer questions about local history, culture, and recommendations along the way.

Yes, hourly and daily hire options work well for meetings, multi-stop schedules, or executive itineraries where timing matters.

Airport transfers can often be arranged with short notice, but day tours and multi-day trips are best booked a few days ahead to guarantee vehicle and driver availability, especially in peak season.

Cash and card payments are typically accepted. Confirm your preferred method when booking so there are no surprises on the day.

Most bookings can be cancelled or rescheduled free of charge up to 24 hours before pickup. Check the specific policy for your booking type.

Point to point transfers are priced as a fixed rate. Tours and multi-stop trips can be priced hourly or per day depending on distance and time needed.

The price covers the vehicle, driver, fuel, and tolls for the full day. Entrance tickets, guided tours at each stop, and meals are usually separate unless stated otherwise.

Yes, pickup times, stops, and pace can be adjusted to your preferences. Let the driver or booking team know your interests in advance so the route can be planned around them.

Yes, with advance notice. Crossing into neighboring countries requires a Green Card (international insurance certificate), which should be arranged before the trip rather than at the border.

Your passport or ID and the vehicle's Green Card are the main requirements. An International Driving Permit isn't required for most nationalities but can help if your license isn't in Latin script.

Yes, a small fixed fee usually applies to cover the Green Card and related paperwork. This should be quoted upfront, not added at pickup.

Yes, on request. Mention the age of the child when booking so the correct seat is ready.

Standard sedans comfortably fit two to three large suitcases. For more luggage or larger groups, a larger vehicle can be arranged.

Tipping isn't mandatory or expected, but any tip is highly appreciated as a thank-you for good service.